General Inquiries

For questions about accounts, billing, onboarding, or general product information, please contact our support team at [email protected].

To ensure a swift and precise response, please include:

• Your organization or project name
• A concise description of your inquiry
• Relevant Icibu product, feature, or API identifiers
• Your preferred contact method and time zone

Responses will be sent to the same email address from which the inquiry was originated.

Developer Submissions

Icibu invites developers to propose integrations, plugins, and applications. To submit a proposal or application for consideration, please email [email protected] with the subject line “Developer Submission.”

Please include the following information to enable a thorough evaluation:

• App name and a brief description of its purpose
• Target platform(s) and required Icibu APIs or integration points
• Developer contact details and preferred support channel
• Links to sandbox/demo, code repository, and any security or privacy documentation
• Estimated development timeline and any collaboration needs

Submissions are acknowledged within 1 business day. Review timelines vary with scope; the team will provide a clear schedule by email.

Response Times

Icibu is dedicated to predictable, transparent communication. Typical timeframes you can expect are:

• Acknowledgment of receipt: within 1 business day
• General inquiries: initial response within 1–2 business days
• Developer submissions: acknowledgment within 1 business day; initial assessment within 3–5 business days; final decision on standard submissions within 2–3 weeks; longer timelines may apply for complex cases
• Urgent matters: we prioritize urgent cases and will indicate urgency in the subject line or communication

These estimates may vary based on volume, complexity, and resource availability. You will receive status updates as soon as new information becomes available.